Instant Messaging Problem

[smartalic34]

I got a Samsung x497 phone about a week ago. When I first got it, the instant messaging application worked fine... I could sign onto AIM, etc. I had some problems with my address book, and eventually Cingular sent a reset to my phone, and my address book was fixed. A week later, I tried to use instant messaging again and now it wont even bring me to the screen to choose a service. It just shows a screen with a chat bubble and smiley face.. the screen it shows while loading the program. I've tried turning the phone off for awhile, but I cannot get the IM to load... any ideas?

[GAD]

Sounds like Cingular deactivated Instant Messaging. You should call them and have them reactive it then it should work fine.

[smartalic34]

It wasnt the service.. it was a software issue with the IM client itself. I exchanged the phone today for one with a working IM application.

[Crossblade]

I thought it was because of the reset Cingular sent to you, hopefully you got a new phone, congratulations on it ;)

[smartalic34]

yep, now that everything on my phone works, I love my new x497